Terms of Service
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These Terms of Service (“Terms”) govern the use of services provided by Hygeia Counseling Services and True Pet Connections. By accessing services, scheduling appointments, using the website, or engaging in services provided by the practice, clients acknowledge that they have read, understood, and agreed to the following terms and conditions.
Hygeia Counseling Services provides outpatient mental health counseling, psychotherapy, consultation, coaching-related support services where appropriate, clinical supervision, wellness support, psychoeducation, and related behavioral health services. Services may include:
Consulting and training services
True Pet Connections provides Emotional Support Animal (ESA) evaluations, consultations, education, and documentation services when clinically appropriate and consistent with professional standards and applicable laws.
ESA letters are only issued following appropriate clinical assessment and determination of medical necessity where applicable.
Therapy, counseling, evaluations, and support services do not guarantee specific outcomes or results. Progress depends on multiple factors including client participation, consistency, motivation, honesty, and outside circumstances.
No guarantees are made regarding:
ESA documentation does not guarantee acceptance by landlords, housing providers, airlines, or third parties.
Clients agree to:
The practice reserves the right to terminate services for inappropriate conduct, safety concerns, repeated no-shows, harassment, or nonpayment.
Clients are responsible for attending scheduled appointments.
Emergency situations may be considered on a case-by-case basis.
Payment is due at the time of service unless otherwise arranged.
Accepted payment methods may include:
Clients are responsible for:
Failure to pay outstanding balances may result in suspension or termination of services.
Telehealth services may be provided through secure electronic platforms.
Clients acknowledge:
Clients participating in telehealth services confirm they are physically located in a state where the provider is authorized to practice
Client information is protected in accordance with HIPAA and applicable privacy laws. Information may be disclosed without consent when required by law, including but not limited to:
Electronic communication such as email or text messaging may not be fully secure.
Hygeia Counseling Services and True Pet Connections do not provide 24-hour emergency or crisis services.
If you are experiencing a medical or mental health emergency:
Clients should not rely on email or text messaging for urgent mental health concerns.
ESA evaluations are conducted based on clinical judgment and applicable legal and ethical standards.
Clients understand:
True Pet Connections reserves the right to deny ESA documentation if criteria are not met.
Information provided on the website, social media, handouts, blogs, or educational materials is for informational and educational purposes only and is not a substitute for medical, psychological, or legal advice. Use of the website does not establish a therapist-client relationship.
To protect confidentiality and professional boundaries:
Services for minors generally require consent from a parent or legal guardian unless otherwise permitted by law.
Parents/guardians may have rights to access treatment information subject to legal and ethical limitations.
Clinical consultation and supervision services are educational and professional support services and do not establish responsibility for supervisees’ independent clinical decisions or business practices.
Hygeia Counseling Services and True Pet Connections are not liable for:
Services are provided in accordance with professional standards and applicable laws.
The practice reserves the right to update or modify these Terms of Service at any time. Updated versions may be posted on the website or provided to clients.
